Help
How can we help?
Quick answers below. Anything else, email hello@tany.ca — we reply within a business day.
For Customers (people using a Tany-powered app)
Why does the app ask for my phone number?
Sign-in uses a one-time SMS code — no password to remember or leak. Your phone number is also how the shop identifies you for loyalty rewards (so your stars/cherries/points add up across visits).
What's the service fee at checkout?
Tany charges a small platform fee per mobile order. It appears as a separate line item before you pay — never hidden. This is what keeps the shop's app running.
How do I delete my account?
Open the app → Account tab → Delete account. We remove your personal info within 30 days. Past order records may be kept (without your name/phone) for the 6 years Canadian tax law requires shops to retain transaction records.
Who do I contact about a refund or wrong order?
The shop you ordered from is the merchant of record — they handle refunds. Contact them directly (their info is on the order receipt). If you can't reach them, email hello@tany.ca and we'll help reach the shop.
Why am I asked to sign up again on a different shop's app?
Each shop runs their own Tany app with separate customer accounts. Your loyalty balance, order history, and saved cards belong to that shop — not shared with other shops on the platform.
For Shop Operators
How fast can I launch my app?
24-48 hours from sign-up to TestFlight, once we have your Square account connected, logo + splash uploaded, and Apple Pay merchant ID set up. App Store review adds 1-3 business days for the public release.
Do my customers pay the service fee, or do I?
Your customers do — Tany adds the fee at checkout as a separate line item, so your menu prices stay exactly what you set. You can choose to absorb it instead in the dashboard (default: passed to the customer).
What does Tany charge me?
$99 CAD/month subscription, plus a small per-order fee your customers cover at checkout. Stripe handles billing. See pricing.
How do I change my menu?
Edit your menu in Square (your existing POS dashboard). Tany re-syncs every 5 minutes — most changes appear in customers' apps within minutes. For instant refresh, customers can pull-to-refresh.
What if I cancel?
Month-to-month, no minimum term and no notice period — cancel anytime from your dashboard. Your app stays live to the end of the month you've already paid for, and we don't bill you again. We export your customer list as CSV before removing your app from the stores. You keep your Square data — we never owned it.
Can I send marketing emails?
Yes. Operator dashboard → Marketing → Email composer. Audience is your Square customers who opted into marketing in the app. We send through Resend on your behalf, branded as 'YourShop via Tany'.
Can I see who my customers are?
Yes — operator dashboard → Customers. Shows the customers who've placed mobile orders, their order count, and lifetime spend. Square POS in-store customers also appear once they've placed a mobile order.
What integrations are coming?
Catering ordering, kiosk mode, and deeper email marketing automation are next. Delivery and web ordering are live today — see the home page for the full feature list.